Car Parking - Free parking on hard surface is available to all visitors, with designated bays for Blue Badge holders at the front of the car park.
Free Admission for Essential Carers - Essential carers are admitted free of charge.
Outside Surfaces - A paved route in the Stable Courtyard provides access to the cafés, shops, toilets & Ticket Office. A mixture of cut grass and gravel paths in the grounds make them fully accessible. Unfortunately Ray Wood is not suitable for wheelchair users or those with restricted mobility due to uneven terrain.
House Stair Lift - Wheelchair users (under 225kg) are able to use our House stair lift which takes visitors to the main floor of the House and to the majority of the rooms. Electric wheelchair / scooter users will need to transfer into a manual wheelchair to use the House stair lift and we have plenty of manual wheelchairs which can be borrowed if required. We regret that access to the High South and Chapel is restricted, information on these areas is available to view in portfolios from within the House.
Translations - An overview of the House tour is available in a selection of languages and can be collected on arrival or downloaded in advance.
Large Print/Braille Information - A large print version of this information can be downloaded in advance or is available from the House Entrance Ticket Office; as are Braille information sheets.
Kelly Car Land Train - We offer free transport from the Courtyard Ticket Office to the House and Boathouse Café & Adventure Playground during our regular House Opening Period. The Kelly Car can accommodate wheelchairs and pushchairs and our driver will assist visitors getting on and off the vehicle. Please note that the Kelly Car is currently not operational due to COVID-19 restrictions.
Hearing Loop - A hearing loop is located in the Ticket Office.
Assistance Dogs - Assistance dogs are welcome in the House, grounds, Shops and Cafés.
Manual Wheelchairs - We have manual wheelchairs which can be borrowed to use in the grounds and the house. They can be collected from the Courtyard Ticket Office or at the House entrance. There is no need to pre-book a wheelchair, we have plenty available.
Toilet Facilities - There are adapted toilets in the Stable Courtyard, in the House and at the Boathouse Café.
Shops and Cafés - The Shops and Cafes are all fully accessible.
Pushchairs - Pushchairs are not permitted in the House, but can be stored in a pushchair holding area in the House Entrance. 'Hip-seats' can be borrowed to assist in carrying children (6 months - 3 years old) through the House.